Remote emergency support
Need us on the computer now?
Use SplashTop SOS when we ask you to start a remote-support session. It downloads a temporary support tool; it does not give us unattended access.
- Open SplashTop SOS and download the support app.
- Run it and follow the prompts on your screen.
- Give us the connection code by phone or chat.
- Stay with the computer while we work.
Only start this when a Who’s Your Data? technician tells you to. Never share the code publicly.
Open SplashTop SOSRemote support may require an active service relationship or emergency-support approval.
